NURSERY COMPLAINTS   POLICY          

In the first instance, the complaint is made verbally or in writing to Mrs T Doe (Head of Early Years) or to Mrs Sian Cockram or Miss Phylena Samiloff (acting Deputy Heads due to Maternity leave).

If you need to contact the School via  Telephone number - 0208 861 8861 

If the complaint is against Tracie Doe, Head of Early Years, it should be addressed to the Headmaster at Quainton Hall School.

Meeting held with staff to discuss the complaint.

Mrs Doe, Head of Early Years, responds to the parent/carer.

If the problem remains unresolved, the Headmaster at Quainton Hall School will be informed.

If, thereafter, the matter remains unresolved, a request will be made to ISI to assist.